We currently offer desktop PC remote support online technical engineering assistance helpdesk
IT support for:
Microsoft support:
Windows 95, 98, ME, NT4, 2000, XP, Vista, 2003, 2008.
Unix support: maintenance and support all platforms supported by certified
Linux/Unix engineers: Linux, Redhat, Unix, Solaris and Novell platforms! CHAOS / RHEL / Moab / Unix Support,
etc.
Network support: including setup WAN, LAN, VPN support, optimisation with optional
continuous bandwidth monitoring and email alerts.
All leading network equipment supported: Cisco, Linksys, Netgear, ZyXEL, etc.
Firewall support: including setup, configuration issues, all
leading brands: Microsoft ISA, Kerio, Cisco PIX, etc.
Mail server support: covering setup, configuration, spam issues,
monitoring, for any type of support problems covering all leading brand names: Kerio,
Icewarp Merak, Microsoft Exchange, Sendmail, etc.
PC Inventory: - Computer Audits and reports.
Health Checks: - Performance tuning, recommendations and fixes.
Patch Management: - Managed and automatic scheduled security updates
and software
patching service options.
Event Monitoring: - Alerts. Asset Management.
Network System monitoring with optional managed
monitoring of events and alerts available.
Security advice.
Consultancy.
Planning Advice.
Server installation and configuration service.
Disaster Recovery, network back-up procedure design, technical architecture
design.
Typical software hardware support issues dealt with are:
Desktop Support general advice and guidance on any PC related issues, hardware or
software.
Resolve PC driver and error messages.
Help diagnose resolve PC or server performance issues.
PC software Installation.
PC Anti Virus installation and update issues.
Check PC's for Spyware, Trojans, stop annoying pop-ups, viruses and remove
them.
PC tune up advice, optimize, repair invalid registry entries.
Perform security audits to help protect your networks, PC's from hackers and
viruses.
Run diagnostic software and correct disk/directory errors.
Recover lost accidentally deleted files!
Check and install you have all the latest Microsoft security patches
installed.
Help diagnose, resolve PC hardware issues.
We can also, provide an annual PC
remote support cover with managed monitoring of events and alerts service for each PC to warn of problems and
resolve them remotely fast, before they disrupt your home or business! See
prices below or Email:
Sales@alpha1teclabs.com
to discuss your requirements for custom quotes.
Special discount deals available for more than one PC support contract on
request.
